Shipping & Returns

How do I track my order?

Once your order has been shipped, you will be emailed a tracking number. Once your package leaves our facility, it is in the hands of the carrier and they will have the most current information regarding your package. Borboleta is not responsible for lost or stolen packages.

How quickly will my order arrive?

Borboleta processes orders Monday-Friday, excluding major US holidays. Orders will be processed within 1-2 business days. Orders placed on Saturday or Sunday will be processed the following Monday. Standard shipping ($4.99) takes up to 3-5 business days. Expedited shipping ($11.99) takes 1-2 business days. Standard International shipping (Canada-$15.00) (Outside Canada-$30.00-$40.00) takes 15 or more business days to arrive. Finally, expedited Canadian shipping ($30.00) can take up to 10 business days to be delivered.

Can I return my order?

Your satisfaction is our number one priority! We accept returns of unopened, unused products within 60 days of delivery to receive a full refund. After 60 days, the product is no longer refundable. Borboleta is not responsible for the cost of return shipping.

To begin the return process, please contact Client Relations at (888) 492-1569 or email support@borboleta.com. Please have your order number ready so we can assist you more efficiently. In order to prepare and ship your return, place your item in a sturdy box and include packing materials to keep product from damage during transit. Items damaged in transit due to insufficient packing are not eligible for full refund.

Ship returns to:
Borboleta Beauty
3581 S. Mountain Vista Pkwy.
Provo, UT 84606

What is the process to start a return?

To begin the return process you can click here to chat with Client Relations or you can email us at support@borboleta.com or call (888) 492-1569.

What should I do if I received a defective product?

First off, oh no! If, in the unlikely event that you receive a defective product, please contact Client Relations and we will either refund or replace the item within 30 days. Please have your order number so we can assist you more efficiently.

All refunds will be credited back to the original payment method. You will be asked to provide a picture of the defective product. You may be asked to return the defective product so that our Quality Team can do further inspections, when this occurs a return label will be provided.

My shipping status states that my package has been delivered, but I haven’t received it. What should I do?

Borboleta is not responsible for lost or stolen packages. Please contact the shipping carrier to receive the latest information regarding your delivery.

What shipping carriers does Borboleta use?

USPS, FedEx, and DHL.