Shipping & Returns
Once your order has been shipped, you will be emailed a tracking number. Once your package leaves our facility, it is in the hands of the carrier and they will have the most current information regarding your package. Borboleta is not responsible for lost or stolen packages.
Borboleta processes orders Monday-Friday, excluding major US holidays. Orders will be processed within 1-2 business days. Orders placed on Saturday or Sunday will be processed the following Monday. Standard shipping ($4.99) takes up to 3-5 business days. Expedited shipping ($11.99) takes 1-2 business days. Standard International shipping (Canada-$15.00) (Outside Canada-$30.00-$40.00) takes 15 or more business days to arrive. Finally, expedited Canadian shipping ($30.00) can take up to 10 business days to be delivered.
Your satisfaction is our number one priority! Returns of unopened, unused Lash Care products may be made within 60 days of delivery for a full refund of your purchase amount. After 60 days unopened, unused product is no longer refundable.
Returns of Lash Serum may be made within 180 days of purchase for a full refund of your purchase amount. In addition to the returned product, any information regarding your dissatisfaction with the product would be helpful and appreciated.
Please note, Borboleta is not responsible for the cost of return shipping. Upon receipt of a returned order, your refund will be processed within 3-5 business days.
To begin the return process, please contact Client Relations at (888) 492-1569 or email firstname.lastname@example.org. Please have your order number ready so we can assist you more efficiently. In order to prepare and ship your return, place your item in a sturdy box and include packing materials to keep product from damage during transit. Items damaged in transit due to insufficient packing are not eligible for full refund.
Ship returns to:
33 N 400 W
Salt Lake City, UT 84101
First off, oh no! If, in the unlikely event that you receive a defective product, please contact Client Relations and we will either refund or replace the item within 30 days. Please have your order number so we can assist you more efficiently.
All refunds will be credited back to the original payment method. You will be asked to provide a picture of the defective product. You may be asked to return the defective product so that our Quality Team can do further inspections, when this occurs a return label will be provided.
We ship to the US (including Puerto Rico), UK, Canada, Mexico, Portugal, and Ireland.
Yes, international customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government. The fees are typically determined based on a combination of factors that may include:
If you are unfamiliar with your country’s customs, fees and charges, please speak to your local postal or customs office for more information. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. Customers have up to 90 days from the date the order was made to claim their package as lost in order to receive any sort of reimbursement or compensation.
Borboleta is not responsible for lost or stolen packages. Please contact the shipping carrier to receive the latest information regarding your delivery.
USPS, FedEx, and DHL.