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Orders & Accounts
How do I update my account information?

You can access your account on the upper, right-hand side of the website. From there, you can edit basic account information. If you would like to change your account password, please email support@borboleta.com and we would be happy to assist you!

How do I track my order?

Once your order has been shipped, you will be emailed a tracking number. Once your package leaves our facility, it is in the hands of the carrier and they will have the most current information regarding your package. Borboleta is not responsible for lost or stolen packages.

How quickly will my order arrive?

Borboleta processes orders Monday-Friday, excluding major US holidays. Orders will be processed within 1-2 business days. Orders placed on Saturday or Sunday will be processed the following Monday. Standard shipping ($8.00) takes up to 3-5 business days. Expedited shipping ($30.00) takes 1-2 business days. Standard International shipping (Canada-$15.00) (Outside Canada-$30.00-$40.00) takes 15 or more business days to arrive. Finally, expedited Canadian shipping ($30.00) can take up to 10 business days to be delivered.

Can I return my order?

Your satisfaction is our number one priority! We accept returns within 60 days of delivery to receive a refund or exchange. A return shipping label will be provided. After 60 days, the product is no longer refundable or exchangeable. To begin the return process, please contact Customer Support at (888) 850-8963 or email support@borboleta.com. In order to prepare and ship your return, place your item in a sturdy box and include packing bubbles or newspaper to secure the product. Attach your return label (if applicable) to the package. Damaged items are not eligible for refunds or exchanges. Ship returns to: Borboleta, 228 West 12300 South #101 Draper, UT 84020

I ordered the wrong product, can I make an exchange?

Absolutely! To start the exchange process, contact Customer Support at (888) 850-8963 or email support@borboleta.com and let them know the items you want to exchange. After we receive the returned items, we will send out the requested items.

What is the process to start a return/exchange?

To begin the return process please contact Customer Service (888) 850-8963 or email: support@borboleta.com

What should I do if I received a defective product?

First off, oh no! If, in the unlikely event that you receive a defective product, please return your item within 60 days of delivery to receive a refund or exchange. A return shipping label will be provided. After 60 days, the product is no longer refundable or exchangeable.

My shipping status states that my package has been delivered, but I haven’t received it. What should I do?

Borboleta is not responsible for lost or stolen packages. Please contact the shipping carrier to receive the latest information regarding your delivery.

What shipping carriers does Borboleta use?

USPS, FedEx, and DHL.

Product
Are your products Cruelty-Free?

Yes! Our formulas aren’t tested on animals.

Can I apply Borboleta Lash Serum in the morning instead of at night?

We recommend that you use Borboleta Lash Serum during the evening, as directed. If you choose to apply Lash Serum in the morning, be sure that it is on a clean, dry lash line to ensure cleanliness and effective use of the formula. Borboleta Lash Serum should be completely dry before you apply anything else to the eye area.

Will applying Borboleta Lash Serum more often deliver quicker results?

Borboleta Lash Serum will give your eyelashes a fuller and longer-looking appearance with just once a day application. No additional applications are necessary. We do not recommend using the product more than once a day, as overuse may lead to irritation.

Will I be ok if I forget to use Borboleta Lash Serum for a day or two?

If you forget and skip an application, just apply the Lash Serum, as usual, the following evening. Do not apply more frequently because you have missed an application, as overuse may lead to irritation. Consistent use is important to see the results you want.

Can Borboleta Lash Serum be used on the lower lash line?

Do not use it on the lower lash line. Using the product on both the upper and lower lashes could lead to irritation in the eye area.

How do I use Borboleta Lash Serum with my nightly skincare regimen?

Remove your makeup. Then wash your face. Eyes should be completely clean and dry. Apply Lash Serum as directed and wait at least 90 seconds for the product to completely dry before applying any other products around the eye area.

Is Borboleta Lash Serum safe for my eyes?

This product has been clinically tested and ophthalmologist approved and has been found to be well-tolerated and non-irritating for the great majority of users. As with many cosmetic products, some users may experience mild allergic reactions. After use, if redness, itching, or other irritation occurs, discontinue use for 48 hours. Upon resumption, if irritation persists, discontinue use.

Will Borboleta Lash Serum discolor my eye or eyelids?

Borboleta Lash Serum consists of effective, safe, clinically tested, and ophthalmologist approved ingredients that have never been associated with changes to eye color or discolored eyelids. Used in accordance with our instructions, the product is extremely effective and safe for use.

Is it safe to use Borboleta Lash Serum with contact lenses?

Yes. Borboleta Lash Serum has been found to be safe and non-irritating for contact lens wearers.

Can I use Borboleta Lash Serum if my eyelashes are tinted?

Lash Serum is suitable for tinted eyelashes and will not affect the color.

Can I use Borboleta Lash Serum if I have eyelash extensions?

YES! We created this custom formula to be safe and effective for eyelash extensions. We encourage those who receive eyelash extensions to use the Borboleta Lash Serum regularly to promote the appearance of fuller, more beautiful, lash extensions. The benefits of Borboleta’s Lash Serum will directly impact the appearance of your lash extensions by making them appear more full.

Can I use Borboleta Lash Serum if my eyeliner is tattooed?

Borboleta Lash Serum is suitable for use if your eyeliner is tattooed.

How long will my bottle of Borboleta Lash Serum last?

If applied according to directions — once a day on the upper lash line — one container should last approximately 3 months. We recommend replacing after 4 months from opening.

What is the shelf life of Borboleta Lash Serum?

Lash Serum has a two-year shelf life. However, once opened we recommend that Lash Serum be used within the next 4 months then discarded.

What should I do if I accidentally get Borboleta Lash Serum in my eyes?

Borboleta Lash Serum is designed to be used on the upper lash line and contact with the eye should be carefully avoided. However, if the product does get into your eye, immediately rinse with plenty of cool water. If irritation from direct contact occurs, temporarily discontinue use. If symptoms persist, see your doctor.

Can I use Borboleta Lash Serum if I am pregnant or breastfeeding?

The Borboleta Lash Serum was not tested on pregnant or breastfeeding individuals. We recommend if you are pregnant or breastfeeding to discuss use with your doctor.

Can my teenage children use the Borboleta Lash Serum?

The Borboleta Lash Serum was not tested on individuals under 18 years of age. We recommend for those under 18 years of age to discuss the use of Borboleta Lash Serum with their doctor.

What is the difference between Borboleta Makeup Remover and Lash Bath cleanser?

The Makeup Remover is a water-based solution that breaks down makeup and is lash-safe. Although it is designed specifically for eye makeup, you can use this product all over your face. The Lash Bath cleanser is designed for use after all makeup has been removed from eyes. This cleanser will remove any remaining dirt or residue from lashes. Think of it like any other nightly routine, you first remove makeup before washing your face. Cleansing is such an important part of everyday lash care as it prevents build-up or infection in your lash line. Borboleta’s gel cleanser is specifically designed to treat and prevent blepharitis.

Find a Borby Artist
Where can I find a certified Borboleta Lash Artists?

Check out our FIND A BORBY ARTIST page.

Contact Us
Have a question, concern, or just want to say hi?

See below to contact us:

Customer Support

Phone: (888) 850-8963
Email: support@borboleta.com

Corporate Office

Borboleta
353 Pierpont Avenue
Salt Lake City, UT 84101

Lash Obsess With Us

@BORBOLETA.BEAUTY

Lash Obsess With Us

@BORBOLETA.BEAUTY