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LASH SERUM FAQS

Can I apply Borboleta Lash Serum in the morning instead of at night?

We recommend that you use Borboleta Lash Serum during the evening, as directed. If you choose to apply Lash Serum in the morning, be sure that it is on a clean, dry lash line to ensure cleanliness and effective use of the formula. Borboleta Lash Serum should be completely dry before you apply anything else to the eye area.

Will applying Borboleta Lash Serum more often deliver quicker results?

Borboleta Lash Serum will give your eyelashes a fuller and longer-looking appearance with just once a day application. No additional applications are necessary. We do not recommend using the product more than once a day, as overuse may lead to irritation.

Will I be ok if I forget to use Borboleta Lash Serum for a day or two?

If you forget and skip an application, just apply the Lash Serum as usual the following evening. Do not apply more frequently because you have missed an application, as overuse may lead to irritation. Consistent use is important to see the results you want.

Can Borboleta Lash Serum be used on the lower lash line?

Do not use on the lower lash line. Using the product on both the upper and lower lashes could lead to irritation in the eye area.

How do I use Borboleta Lash Serum with my nightly skincare regimen?

Remove your makeup. Then wash your face. Eyes should be completely clean and dry. Apply Lash Serum as directed and wait at least 90 seconds for the product to completely dry before applying any other products around the eye area.

Is Borboleta Lash Serum safe for my eyes?

This product has been clinically tested and ophthalmologist approved and has been found to be well tolerated and non-irritating for the great majority of users. As with many cosmetic products, some users may experience mild allergic reactions. After use, if redness, itching or other irritation occurs, discontinue use for 48 hours. Upon resumption, if irritation persists, discontinue use.

Will Borboleta Lash Serum discolor my eye or eyelids?

Borboleta Lash Serum consists of effective, safe, clinically tested, and ophthalmologist approved ingredients that have never been associated with changes to eye color or discolored eyelids. Used in accordance with our instructions, the product is extremely effective and safe for use.

Is it safe to use Borboleta Lash Serum with contact lenses?

Yes. Borboleta Lash Serum has been found to be safe and non-irritating for contact lens wearers.

Can I use Borboleta Lash Serum if my eyelashes are tinted?

Lash Serum is suitable for tinted eyelashes and will not affect the color.

Can I use Borboleta Lash Serum if I have eyelash extensions?

YES! We created this custom formula to be safe and effective for eyelash extensions. We encourage those who receive eyelash extensions to use the Borboleta Lash Serum regularly to promote the appearance of fuller, more beautiful, lash extensions. The benefits of Borboleta’s Lash Serum will directly impact the appearance of your lash extensions by making them appear more full.

Can I use Borboleta Lash Serum if my eyeliner is tattooed?

Borboleta Lash Serum is suitable for use if your eyeliner is tattooed.

How long will my bottle of Borboleta Lash Serum last?

If applied according to directions — once a day on the upper lash line — one container should last approximately 3 months. We recommend replacing after 4 months from opening.

What is the shelf life of Borboleta Lash Serum?

Lash Serum has a two-year shelf life. However, once opened we recommend that Lash Serum be used within the next 4 months then discarded.

What should I do if I accidentally get Borboleta Lash Serum in my eyes?

Borboleta Lash Serum is designed to be used on the upper lash line and contact with the eye should be carefully avoided. However, if the product does get into your eye, immediately rinse with plenty of cool water. If irritation from direct contact occurs, temporarily discontinue use. If symptoms persist, see your doctor.

Can I use Borboleta Lash Serum if I am pregnant or breastfeeding?

The Borboleta Lash Serum was not tested on pregnant or breastfeeding individuals. We recommend if you are pregnant or breastfeeding to discuss use with your doctor.

Can my teenage children use the Borboleta Lash Serum?

The Borboleta Lash Serum was not tested on individuals under 18 years of age. We recommend for those under 18 years of age to discuss the use of Borboleta Lash Serum with their doctor.

SHIPPING & RETURNS

Shipping Policy

Borboleta Beauty processes orders Monday through Friday, excluding major US holidays.

Orders will be processed within 1-2 business days. Orders placed on Saturday and Sunday will begin processing the following Monday.

 

U.S. SHIPPING

Standard Shipping: $8 3-5 Business Days

2 Day Shipping: $30 2 Business Days (Expedited orders must be placed before 1:00 PM MST M-F in order to be shipped the same day)

Overnight Shipping: $45 (Must be placed before 1:00 PM MST M-F in order to be shipped the same day)

*Saturday Delivery: $60 (Must be placed before 1:00 PM MST on Friday in order to be shipped the same day and received on Saturday)
*Available depending on delivery address

 

INTERNATIONAL SHIPPING

Standard Canada Shipping: $15 Can take 15 or more days to arrive

Canada Shipping: $30 Can take 10 days to arrive

International Shipping: $30-$40 Varies depending on shipping address


INTERNATIONAL CUSTOMS & LOST ORDERS:
  • We are not responsible for any additional customs charges or fees once your package has left our facility. Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot by marked as a “gift” or with altered prices.

  • If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.

  • If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

  • Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.


Track Your Order

Borboleta is not responsible for lost or stolen packages, so please track your package and try to be as available as possible when your order is supposed to arrive. Once you have received your shipping confirmation, USPS will have the most current information regarding your package.


Product Availability

In the unlikely event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock and you will be refunded for that item.

Return Policy

Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please return within 60 days of delivery to receive a refund or exchange. A return label will be provided. After 60 days, the product is nonrefundable.

If you are unhappy with your unopened and unused products and wish to return or exchange them, you can do so for up to 30 days from delivery for a full refund or exchange. All refunds will be credited back to the original payment method. Borboleta Beauty is not responsible for covering these shipping costs.

We want you to love our lash serum as much as we do, so if you have any questions/concerns or comments, PLEASE reach out to us, we'd love to hear from you!

Borboleta Beauty is an authorized retailer of Glamcor products, all warranties are through Glamcor. In the unlikely event that you are experiencing any issues with your Glamcor, please contact them directly. Email: realperson@glamcor.com

RETURN ADDRESS

Borboleta Beauty
228 West 12300 South #101
Draper, UT 84020

 

Training courses are non-refundable but can be transferred once to another course on a later date.

Please contact us at support@borboleta.zendesk.com or 1-888-850-8963 with any questions or to start your return process.